Compassion in Action


Being Effective in Emotionally Difficult Conversations

This sequel to Communicating with Compassion shows how compassion is applied to resolve tough conversations.
Your audience learns how to:

  1. Turn a difficult conversation into a discovery conversation.
  2. Identify three layers of a difficult conversation.
  3. Recognize pivotal moments when conversations can turn around.
  4. Build stronger healing partnerships despite the difficulties.

Ideal for chaplains, volunteers, and family caregivers. The program features a wide variety of caregivers interacting real patients in real life, in entirely candid unscripted scenes. The emotions are real!

One of the most common questions raised in any audience on the topic of how to treat the sick, injured and dying, is how to handle the intense, awkward, or painful emotions that arise, let alone express compassion when your own fight-of-flight reactions are kicking in. This program shows how it is done through the real life examples. It then goes on to show how these skills are developed proactively.

Preview of  “Compassion in Action”


“An opportunity to see what a profound difference human caring makes in the lives of others! Real life situations show how to engage with others in a way that cares for their spirit, their emotions, their humanness. I will be using it as a teaching tool for professional and volunteer caregivers.”

Peggy Matteson, PhD, RN, FCN
Commissioned Minister of Health, United Congregational Church
Chair, Department of Nursing, Salve Regina University, Newport, RI

“I can think of no better resource for congregations than Compassion in Action.Important information, real people, great wisdom, warm hearts – those in caregiving ministries will be empowered to connect with even the most wounded people with understanding and love.”

Peter S. Buehler, Pastor
First Presbyterian Church of Santa Barbara


Compassion when the going gets tough.

“Compassion comes naturally when people are suffering. But what about when those people are upset or difficult to be with? Is it possible or practical to extend compassion when the going gets tough?

Compassion in Action shows the art of communicating with patients when difficult emotions arise. Using real-life footage from authentic situations, the video gives a fresh look at an age old problem: How to keep caring when patients are difficult. Viewers learn new approaches and gain confidence, encouragement and motivation for being effective in difficult interactions”simon-only

Simon Fox, Executive Producer
The Medicine of Compassion



What participants learn:

Authentic examples of how experienced caregivers respond with compassion to people who are in need of assistance, and who are:

  • Uncooperative
  • Afraid of losing their autonomy
  • Confused
  • Grieving
  • Having unrealistic expectations
  • Forgetful
  • Unable to speak
  • Argumentative
  • Frustrated
  • Angry
  • Feeling sorry for themselves
  • In a coma
  • Dying Young

Buy DVD & CDs: 95.00

Download to Own: 35.00

View Video: $ 2.95

This program includes:

  • 45-minute Video.
    Documentary-style production, original musical score and powerful real-life scenes guaranteed to inspire your audience and stimulate a deeply meaningful conversation.
  • 128-page Leader Guide with a detailed five-step training program. Includes skill-building exercises, teaching points for each scene, a self-evaluation method, and expert facilitator tips on how to get the most out of your group dialogue. Plus instructional objectives and video index.
  • 3 Handouts for your audience summarize the essential points of the video, including the three layers of a difficult conversation and diagrams that explain how compassion is applied to build healing partnerships.

“This is a compassionate training for all of us who long to know ‘what to say’ or ‘what to do’ when a loved one is suffering. It is an antidote for the sense of alienation and isolation we all feel at life’s toughest times – whether we are the caregiver or the care receiver. Karen Fox’s gentle and insightful teaching is the model of compassion that any caregiver might hope to replicate.”

The Rev. Anne S. Howard, Executive Director, The Beatitudes Society



Next Video: Oxygen for Caregivers