Compassion in Action


Being Effective in Emotionally Difficult Conversations

A new video gives teams the tools to discuss, debrief, and deal with the communication challenges of caregiving. A seminar for new caregivers, a refresher for those with experience, and a valuable tool for everyone who champions the cause of compassion in health care. Beautiful production, original musical score and real-life scenes.

Preview of  “Compassion in Action”


“A Wonderful follow up to the The Medicine of Compassion. It stimulates a discussion on more complex situations where demostrating compassion can be difficult.”

Craig Luzinski, RN, MSN, CHE

“I love this video! It’s a wonderful candid example of compassion at work in a variety of health care settings. It shows the humanity and joy we can find – even in the tougher situations – if we approach them in the right way.”

Abbey Gaske, M.D. Urology Group of Southern California


“A Wonderful follow up to the The Medicine of Compassion. It stimulates a discussion on more complex situations where demostrating compassion can be difficult.”

Craig Luzinski, RN, MSN, CHE

“Compassion is often forgotten in the skill driven curriculums of nursing schools. This program brings some much-neede attention to the core of nursing. The scenarios were informative and genuine. Thank you for providing quality programs for nurses from every generation”

Joleen Marrufo, RN
Clinical Educator
Parkview Medical Center,
Pueblo, CO

“An opportunity to see what a profound difference human caring makes in the lives of others! Real life situations show how to engage with others in a way that cares for their spirit, their emotions, their humanness. I will be using Compassion in Action as a teaching tool for professional and volunteer caregivers.”

Peggy Matteson, Ph.D., RN, FCN,
Commissioned Minister of Health, United Congregational Church
Chair, Department of Nursing, Salve Regina University, Newport, RI

“The sense of revelation that I and my collegues had while watching this video – what a learning experience! I hope allnew caregivers see this video. It reminds usof why we do what we do to give LOVE where it is needed most.”

Charlotte Dullea, RN
Subacute Unit,
Goleta Valley Cottage Hospital

Compassion when the going gets tough.

“Compassion comes naturally when people are suffering. But what about when those people are upset or difficult to be with? Is it possible or practical to extend compassion when the going gets tough?

Compassion in Action shows the art of communicating with patients when difficult emotions arise. Using real-life footage from authentic situations, the video gives a fresh look at an age old problem: How to keep caring when patients are difficult. Viewers learn new approaches and gain confidence, encouragement and motivation for being effective in difficult interactions”simon-only

Simon Fox, Executive Producer
The Medicine of Compassion



What participants learn:

Authentic examples of how experienced caregivers respond to patients who are:

  • Uncooperative
  • Afraid of losing their autonomy
  • Confused
  • Grieving
  • Having unrealistic expectations
  • Forgetful
  • Unable to speak
  • Argumentative
  • Frustrated
  • Angry
  • Feeling sorry for themselves
  • In a coma
  • Dying Young

Audiences learn how to:

  • Turn a difficult conversation into a discovery conversation.
  • Identify the three layers of a difficult conversation and find clues to the solution.
  • Recognize the pivotal moments when conversations can turn around.
  • Build strong caregiving partnerships despite the difficulties

This package includes:

  • 43-minute DVD with 12 chapters, each illustrating different communication challenges in caregiving. Plus an optional introduction from the Executive Producer to give your audience a powerful context for your session.
  • 128-page Leader Guide shows how to use the video as a starting point for a discussion or seminar. It includes a proven Five-Step Training Program to cultivate compassion using group dialogue, group exercises, individual practice and self-evaluation. Also included are seven discussions, a video time index, and elements to custom-design your own seminars with suggestions for a single one-hour class, a 2-4 hour seminar, or a series of seminars.
  • 3 Handouts formatted for easy copying. Five pages summarize the essential points of the video and expand upon them for in-depth discussion and training. Access to website resources for continued learning, updates and new materials such as: additional handouts, visual aids, key links, discussion groups, and recommended reading.

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“What is so special about this video is seeing actual situations in real-time. I tell my students that there are hints and tips I can give them, but in the end it comes down to trusting their ability to be present and opservant in each situation. This video demostrates and inspires that”.

Luise Sipos, RN
Patient Representative,
Good Samaritan Hospital, Los Angeles



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