Compassion in Action


Being Effective in Emotionally Difficult Conversations

This sequel to Communicating with Compassion shows how compassion is applied to resolve tough conversations.
Your audience learns how to:

  1. Turn a difficult conversation into a discovery conversation.
  2. Identify three layers of a difficult conversation.
  3. Recognize pivotal moments when conversations can turn around.
  4. Build stronger healing partnerships despite the difficulties.

Ideal for chaplains, volunteers, and family caregivers. The program features a wide variety of caregivers interacting real patients in real life, in entirely candid unscripted scenes. The emotions are real!

One of the most common questions raised in any audience on the topic of how to treat the sick, injured and dying, is how to handle the intense, awkward, or painful emotions that arise, let alone express compassion when your own fight-of-flight reactions are kicking in. This program shows how it is done through the real life examples. It then goes on to show how these skills are developed proactively.

Preview of  “Compassion in Action”


“An opportunity to see what a profound difference human caring makes in the lives of others! Real life situations show how to engage with others in a way that cares for their spirit, their emotions, their humanness. I will be using it as a teaching tool for professional and volunteer caregivers.”

Peggy Matteson, PhD, RN, FCN
Commissioned Minister of Health, United Congregational Church
Chair, Department of Nursing, Salve Regina University, Newport, RI

“I can think of no better resource for congregations than Compassion in Action.Important information, real people, great wisdom, warm hearts – those in caregiving ministries will be empowered to connect with even the most wounded people with understanding and love.”

Peter S. Buehler, Pastor
First Presbyterian Church of Santa Barbara


What People Say about Compassion in Action

“The Lakota elders spoke of things being ‘…in a good way.’ The DVD, Compassion in Action, calls the hearts of those of us who serve to keep true to such a path. When good science and compassion marry, we shall see humanity take steps toward the high calling God breathed into us at our birth. Your work has encouraged mine that this may be so. Thank you.”

Fr. Jon-Stephen Hedges, St. Athanasius Orthodox Church
Board Certified Crisis Chaplain & Trauma Responder

“I love this video! It’s a wonderful, candid example of compassion at work in a variety of health care settings. It shows the humanity and joy we can find – even in the tougher situations – if we approach them in the right way.”

Abbey Gaske, M.D., Urology Group of Southern California

“Compassion in Action is a beautiful, practical demonstration of how to infuse difficult conversations with love.”

Candace Pert, Ph.D. Neuroscience Research; author of Molecules of Emotion

“What is so special and valuable about this video is seeing actual spontaneous reactions in real-time. They demonstrate and inspire the art of being present and observant.

Louise Sipos, RN, Patient Representative, Good Samaritan Hospital, Los Angeles

“The sense of revelation that I and my colleagues had while watching this video – what a learning experience! I was moved to tears by one particular scene. I hope all new caregivers see this video, to see the ideal applied to the real. I wish all experienced caregivers could see it to be reminded of why we do what we do – to give LOVE where it is needed most.”

Charlotte Dullea, RN Subacute Unit
Goleta Valley Cottage Hospital

“There is both an Art and a Science in providing health care to those who suffer. This series illustrates and enlightens providers though its unique training – showing that compassion is the feelings and actions of being present with the sufferer; and suffering with them. This (video) series would enlighten not only physicians and nurses, but has a place as a cornerstone of education and training for the entire multi-disciplinary team including students, management, and Hospital Trustees alike.”

P.J. Woods, PhD, MBA, RN Assistant Professor
University of New Mexico College of Nursing

“Compassion is often forgotten in the skill driven curriculums of nursing schools. This program brings some much-needed attention to the core of nursing. The scenarios were informative and the nurses were very genuine! Thank you for providing quality programs for nurses from every generation.”

Joleen Marrufo, Clinical Educator, Parkview Medical Center, Pueblo, CO

“Incredibly helpful! I was truly amazed and inspired by the nurses and MDs, and their dedication and compassion. This DVD is an excellent teaching resource!”

Jan Anderson, RN, MSN, Director
Santa Barbara City College Associate Degree Nursing Program

“An insightful look at experts delivering emotionally supportive care to very difficult patients. A clear demonstration of the need for, and value of, compassion in health care.”

Anthony Allina, M.D. Internal Medicine and Family Practice

“We live in an imperfect world, and this video helps us explore the complexities of forming compassionate relationships with our patients. Karen and Simon Fox have truly captured the nature of compassion.”

Elliott Ring RN Ph.D. Director of Organizational Effectiveness
Parkview Medical Center, Pueblo, CO

Compassion when the going gets tough.

“Compassion comes naturally when people are suffering. But what about when those people are upset or difficult to be with? Is it possible or practical to extend compassion when the going gets tough?

Compassion in Action shows the art of communicating with patients when difficult emotions arise. Using real-life footage from authentic situations, the video gives a fresh look at an age old problem: How to keep caring when patients are difficult. Viewers learn new approaches and gain confidence, encouragement and motivation for being effective in difficult interactions”simon-only

Simon Fox, Executive Producer
The Medicine of Compassion



What participants learn:

Authentic examples of how experienced caregivers respond with compassion to people who are in need of assistance, and who are:

  • Uncooperative
  • Afraid of losing their autonomy
  • Confused
  • Grieving
  • Having unrealistic expectations
  • Forgetful
  • Unable to speak
  • Argumentative
  • Frustrated
  • Angry
  • Feeling sorry for themselves
  • In a coma
  • Dying Young

Buy DVD & CDs: 95.00

Download to Own: 35.00

View Video: $ 8.50

This program includes:

  • 45-minute Video.
    Documentary-style production, original musical score and powerful real-life scenes guaranteed to inspire your audience and stimulate a deeply meaningful conversation.
  • 128-page Leader Guide with a detailed five-step training program. Includes skill-building exercises, teaching points for each scene, a self-evaluation method, and expert facilitator tips on how to get the most out of your group dialogue. Plus instructional objectives and video index.
  • 3 Handouts for your audience summarize the essential points of the video, including the three layers of a difficult conversation and diagrams that explain how compassion is applied to build healing partnerships.

“This is a compassionate training for all of us who long to know ‘what to say’ or ‘what to do’ when a loved one is suffering. It is an antidote for the sense of alienation and isolation we all feel at life’s toughest times – whether we are the caregiver or the care receiver. Karen Fox’s gentle and insightful teaching is the model of compassion that any caregiver might hope to replicate.”

The Rev. Anne S. Howard, Executive Director, The Beatitudes Society



Next Video: Oxygen for Caregivers