Compassion in Action

Being Effective in Emotionally Difficult Conversations

Shows how compassion is applied to resolve tough conversations.
Your audience learns how to:

  1. Turn a difficult conversation into a discovery conversation.
  2. Identify three layers of a difficult conversation.
  3. Recognize pivotal moments when conversations can turn around.
  4. Build stronger caregiver-patient partnerships despite the difficulties.

Ideal for interdisciplinary teams. The program features nurses, physicians and allied health professionals at work treating real patients in real life, in entirely candid unscripted scenes. The heightened tension and emotions are real!

  • Set high standards of excellence in patient communication by making it visible.
  • Set the stage for great meetings by using the video to launch a group dialogue on the subject.

Excerpts from “Compassion in Action”

“Nothing is more important than the human connection between the patient and caregiver.  This video shows step-by-step how to give compassion even in difficult situations. Congratulations on a job well done, I think it’s terrific.”

Doug Stone, Harvard Negotiation Project
author: Difficult Conversations: How to Discuss What Matters Most  

“An opportunity to see what a profound difference human caring makes in the lives of others! Real life situations show how to engage with others in a way that cares for their spirit, their emotions, their humanness. I will be using it as a teaching tool for professional and volunteer caregivers.”

Peggy Matteson, PhD, RN, FCN
Commissioned Minister of Health, United Congregational Church
Chair, Department of Nursing, Salve Regina University, Newport, RI

How do we teach compassion?

karenSimonAccording to Karen and Simon Fox, the best way to teach compassion is not to teach, but to inspire through real-life examples. Just as Adventures in Caring’s volunteers have learned their skills from personal experiences, the camera follows doctors, nurses and care-givers into the world of real situations, real challenges and real emotions.

The video shows how compassion forms a bridge between the two very different worlds: the world of the busy health care professional and the anxious, uncertain world of the patient. When compassion is present patients feel confident about the care they receive and health care staff experience greater satisfaction when working in a partnership with patients.

Good reasons to cultivate compassion in your staff

  1. missionIncrease patient satisfaction scores
    Patients who experience compassion give hospitals the highest ratings – and then go on to tell all of their friends about the wonderful staff who looked after them.
  2. Increase staff morale and retention
    You will keep your best people longer, and they will hold standards of care higher, when they are invited to bring their hearts to work.
  3. Reduce risk of litigation
    As a rule of thumb, people don’t sue people they like.
  4. Improve patient safety
    Better communication with patients equals fewer mistakes.
  5. Conserve hospital resources
    People who feel cared about under-use resources – they tend to use fewer pain medications and are usually discharged sooner – because their needs are met the first time.
  6. Save staff time
    Spend less time doing damage control for the clumsy communicators who cause misunderstandings and hurt patients’ feelings.
  7. Better medical outcomes
    Research shows that patients who experience empathy are far more likely to stick with their medical regimen, and therefore get better results.

Buy DVD & Leader Guide $295.00

Download to Own: $185.00

View Video: $2.95

This program includes:

  • 45-minute Video.
    Documentary-style production, original musical score and powerful real-life scenes guaranteed to inspire your audience and stimulate a deeply meaningful conversation.
  • 128-page Leader Guide with a detailed five-step training program. Includes skill-building exercises, teaching points for each scene, a self-evaluation method, and expert facilitator tips on how to get the most out of your group dialogue. Plus instructional objectives and video index.
  • 3 Handouts for your audience summarize the essential points of the video, including the three layers of a difficult conversation and diagrams that explain how compassion is applied to build healing partnerships.

“A wonderful follow up to The Medicine of Compassion. It stimulates a discussion on more complex situations where demonstrating compassion can be difficult.”

Craig Luzinski, RN, MSN, CHE, Chief Nursing Officer
Poudre Valley Hospital, Fort Collins, CO

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